Terms of Service

By accepting our estimate and scheduling service with Sam’s Lawn Care, you have agreed to these terms of service and will comply with them throughout your relationship with Sam’s Lawn Care. This is an agreement between Sam’s Lawn Care referred to as the contractor and/or we and you referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.

General Provisions

Contractor agrees to carry General Liability Insurance with General Aggregate amounts of $300,000 and $300,000 per occurrence.  Sam’s Lawn Care is not responsible for loss related due to “Acts of God” (such as freeze, hurricane, flooding, drought, tornado, hail, rain, etc.). We are not responsible for damage to property from loss of control of vehicles, water being cut off, contractors not subcontracted directly by Sam’s Lawn Care, or other actions not directly caused by Sam’s Lawn Care. Weekly landscape visits missed by Sam’s Lawn Care due to rain or inclement weather will be made up with additional hours on future visits. No credit will be given as a result of poor weather conditions. This is done to prevent tire marks or damage to the grass when it is soft. Contractor agrees to carry insurance to cover medical expenses up to $5,000 sustained by any one person.

Damages Provisions

We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 – 48 hours after the service where the damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, a contractor may require a review of the item to evaluate the damages.

  • Damages we will not cover: include but are not limited to; air conditioning wiring, bird baths, bird houses, benches, chairs, children’s play sets, concrete, dog beds, downspouts, drainage, shade structures, fences, fence posts, fence stain, flower boxes, holiday decor, improperly installed irrigation components, irrigation valve covers, Malibu lights, metal edging, path lighting, pottery, outdoor curtains, retaining walls, stone edging, (brick and/or stone), stone pathways, toys, unprotected trees, trampolines, plastic pools or other swimming pools, windows. Exposed cables/wires or sprinkler components/lines normally found below the surface of the lawn, disease or damage to lawns, any item hidden in the landscape and not clearly marked. If we are required to move objects to service your lawn and/or landscape, such as but not limited to benches, bird baths, basketball goals, playhouses, lawn furniture, trampolines, etc. we will not be responsible for damage caused by moving the object from where we need to provide service.  
  • Sprinklers: Properly designed and installed irrigation systems are not damaged from routine lawn service. If head damage does occur, please notify us within 24-48 hours notification of the damage, flag damaged head(s), and we will repair on your next scheduled service.  Plastic valve covers are subject to deterioration from UV rays and not covered for damage from foot traffic. All systems require regular maintenance and will deteriorate without it. 

Fees

Long Grass Fees:

We want to leave your property looking beautiful. Sometimes when grass grows longer it requires more than one cut during a visit to ensure quality service.  

Bi-weekly (or less frequently serviced properties) will be charged the normal fee unless Sam’s Lawn Care mows multiple times during a visit.  This is at the discretion of Sam’s Lawn Care.

 

Mowing Schedule

Your lawn will typically be serviced on the same day of every week depending on the area that your home is located. The only exception to this is, if we are redrawing our routes to make room for new customers, we will contact you if your lawn service will be performed on a new day. Additionally, heavy rain will prevent us from being able to service your lawn. In this case, we will attempt to reschedule for the same week/weekend.

We cannot guarantee any specific time for your lawn service. All routes are completed between 7am and 7pm, Monday through Friday. All lawn maintenance plans follow the Sam’s Lawn Care yearly schedule for service(s).  Mowing schedules typically run from May through October. Other services are completed on agreed upon dates. For first time customers, please keep in mind that it make take 3 to 4 visits before your property becomes exceptionally well-manicured pending the condition of your landscape upon signing up. Thank you for understanding in this matter.

Cancels, Changes, Complaints, and Communications: 

Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to ensure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to for a change to service or additional services. The team may not be able to perform additional work that is not listed on their work order for the day.  

Pets and Gates

Our service team loves pets, but all pets do not love us! Please make an attempt to have your pets indoors or kenneled while we are servicing your yard. We can service your property with pets around but we take no responsibility for any injury to your pets. If we think that a pet is aggressive, we will not service the property that is accessible by that pet. If we cannot service your property due to the gate being locked or pets being out, there is no guarantee your service will be completed that week. This can be prevented by providing us with a key or code to access the back yard.

It is important for both Sam’s Lawn Care staff and equipment and the client for pet waste to be properly picked up prior to each service.  If there is excessive waste left on the lawn Sam’s Lawn Care will not service your property on that day and there is no guarantee your service will be completed that week.  Long grass fees may apply upon restored service.

Payments

Sam’s Lawn Care sends invoices via text, unless otherwise requested via email/Postal Service, at the beginning of the subsequent month of service.  Payment is expected within 30 days of receipt of invoice.  If the current invoice is not paid, Sam’s Lawn Care reserves the right to suspend service until payment is received and long grass fees may apply upon restored service. Delinquent accounts: We reserve the right to add late fees to unpaid balances for each month that such balance remains, plus all costs incurred for the collection of balances and reasonable attorney fees.

Cancellations

Cancellations are accepted via text, voicemail or email by 11:59pm the day prior to your scheduled service.  It is your responsibility to inform us of a cancellation. You will be charged for all work provided until this office is notified of your cancellation request. If you have a season maintenance plan either party shall give 14-day notice for cancellation of the agreement.